Workstation & Server monitoring
Let us keep your business running smoothly
Proactive support solutions allow us allows us to solve problems before they arise. Our monitoring software scans over 200 data points at all times, alerting us about any potential issues. Best of all, a 24 hour helpdesk is available for all user issues as part of all proactive support solutions! Our clients who choose proactive support on their servers will have routine maintenance, service packs, and other updates done silently as well.
Reactive support is great for small businesses who might not have the need for 24/7 help desk support. Whenever an issue arises, our helpdesk technicians are available to answer the call during normal business hours. While DCo Solutions won’t be actively monitoring your workstations and servers, we will still provide monthly reports on any red flags we notice. Our clients who choose reactive support for their servers will be responsible for their own routine maintenance, service packs, and other updates.